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Customer Care Professional

Rotterdam Interim €3.500 - €4.000 per month (€42.000 - €48.000 per year) View Job Description
We are looking for a Customer Care Professional who ensures excellent customer experience and strong operational execution within the supply chain. In this role, you are responsible for strengthening market position and building long-term customer relationships by delivering reliable, high-quality service.

Updated 25/06/2026

  • You play a key role in customer satisfaction and daily operations.
  • Grow in an international, dynamic environment.

About Our Client

A dynamic and international company active in the industrial sector, focused on quality, service, and long-term partnerships. They are part of an international organization specialized in sourcing and distributing chemicals and raw materials to industrial clients worldwide. Our focus is on reliable supply, efficient logistics, and building long-term customer relationships in a fast-moving global market.

Job Description

  • Act as first point of contact for customers (phone, email, chat)
  • Manage and process customer orders from start to delivery
  • Monitor order progress and ensure on-time delivery
  • Coordinate with warehouses and logistics partners on order changes
  • Handle and follow up on customer complaints
  • Maintain accurate customer, order, and supplier data
  • Check stock levels and align with warehouse availability
  • Prepare and validate sales invoices
  • Work closely with sales, supply chain, and logistics teams
  • Communicate with suppliers to arrange orders and deliveries
  • Execute daily supply chain and operational activities
  • Identify and suggest process improvements
  • Build strong relationships with customers and partners
  • Ensure high service quality and customer satisfaction



The Successful Applicant

  • 2-3 years of experience in Customer Care, Supply Chain, or Logistics
  • Strong customer focus and service mindset
  • Accurate and detail-oriented in daily work
  • Clear and professional communicator
  • Comfortable working in a fast-paced environment
  • Proactive and solution-oriented
  • Experience with systems (ERP, Excel, Outlook)
  • Fluent in English and Dutch or English and German
  • This role can be fulfilled in 32-40 hours per week, with Friday availability required



What's on Offer

  • A key role where your work has real impact on customer satisfaction
  • A dynamic, international working environment
  • Opportunity to grow within customer care and supply chain
  • A collaborative team with short communication lines
  • Room to bring your own ideas and improve processes



Contact
Nazar Yilmaz
Quote job ref
JN-062026-7048627

Job summary

Sector
Sales Support
Sub Sector
Customer Service
Industry
Energy & Natural Resources
Jobs by location
Rotterdam
Contract Type
Interim
Consultant
Nazar Yilmaz
Job Reference
JN-062026-7048627