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Customer Operations Specialist - Amsterdam

Amsterdam Permanent €44.000 - €52.000 per year View Job Description
As a Customer Operations Specialist, you will be responsible for managing the day-to-day operational processes for an international customer portfolio. You ensure accurate and timely order handling while acting as the key link between customers, supply chain, and internal stakeholders.

Added 25/06/2026

  • Dynamic and international working environment
  • Opportunity to take ownership and drive improvements

About Our Client

Our client is an international organization operating within the FMCG / supply chain industry. The company is known for its strong customer focus, collaborative culture, and commitment to continuous improvement within a complex global network.

Job Description

In this role, you will operate in a fast-paced environment where you are responsible for the full order-to-cash process. You will maintain close contact with customers and internal teams, ensuring high service levels and smooth operations.

You are proactive, detail-oriented, and able to manage multiple priorities while continuously looking for ways to improve processes.

Responsibilities

  • Monitor and process customer orders on a daily basis
  • Confirm orders and communicate delivery timelines
  • Manage the end-to-end order cycle (from entry to invoicing)
  • Proactively communicate delays, shortages, and operational issues
  • Prepare and issue invoices and export documentation
  • Monitor forecast adherence and align with stakeholders
  • Register, investigate, and resolve customer complaints including root cause analysis
  • Support KPI reporting and identify process improvement opportunities
  • Collaborate closely with Planning, Finance, Commercial, and Operations teams
  • Participate in projects and continuous improvement initiatives

The Successful Applicant

  • Bachelor's degree or equivalent level of thinking and working
  • Minimum of 2 years' experience in Supply Chain, Customer Service, or Order-to-Cash
  • Knowledge of logistics processes (Incoterms, export documentation)
  • Experience with SAP (SD/MM), Excel, and Outlook
  • Strong communication and stakeholder management skills
  • Proactive, accurate, and results-driven
  • A hands-on team player with a solution-oriented mindset
  • Fluent in English (Spanish is a plus

What's on Offer

  • Annual salary between €44,000 and €52,000, depending on experience
  • Standard secondary employment benefits
  • A role within an international and fast-paced environment
  • Opportunities for personal development and career growth
  • A position with real responsibility and impact



Please note: We are looking for candidates who already have the right to work in the Netherlands. Unfortunately, we are unable to provide visa sponsorship for this role.

Contact
Hanni Hussein
Quote job ref
JN-062026-7048694

Job summary

Sector
Sales Support
Sub Sector
Customer Service
Industry
FMCG (Fast Moving Consumer Goods)
Jobs by location
Amsterdam
Contract Type
Permanent
Consultant
Hanni Hussein
Job Reference
JN-062026-7048694