Interim Backoffice Transformation Manager (Freight Forwarding)

In this role as Interim Backoffice Transformation Manager (Freight Forwarding) you will:

• Analyse current quoting, booking and invoicing processes across freight forwarding operations.
• Map responsibilities, transaction volumes, process bottlenecks and system usage.
• Design a future-state back-office operating model, including workflows, roles, capacity requirements and KPI structures.
• Determine which activities should remain operationally embedded and which can be centralised.
• Lead and develop a newly formed back-office team of approximately 5-10 employees.
• Collaborate closely with operational managers from freight forwarding, container logistics and customs.
• Drive process standardisation, automation opportunities and continuous improvement initiatives.
• Work alongside internal IT teams to develop procedures and support process optimisation.
• Analyse invoicing backlogs, overdue invoices and operational inefficiencies.
• Leverage CargoWise and related systems to improve workflow visibility and execution.
• Produce clear process documentation and standard operating procedures.
• Influence stakeholders across the business and drive change without direct hierarchical authority.
• Deliver a practical implementation roadmap for long-term operational excellence.