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Order to Cash - Customer Care Specialist

Amsterdam Permanent €3.000 - €3.500 per month (€36.000 - €42.000 per year) View Job Description
Do you enjoy being the person who makes sure everything runs smoothly, from the moment an order is placed until it reaches the customer? Are you customer-focused, organised and interested in the world of logistics and supply chain?

Added 04/11/2026

  • Combine customer contact, order management and logistics!
  • Take ownership and make an impact across the supply chain!

About Our Client

You'll be joining a leading global organisation specialising in chemistry, advanced materials and innovative solutions used in everyday products across a wide range of industries. From automotive and electronics to healthcare, construction and consumer goods, its products play an important role in shaping the world around us. With a strong international presence, a focus on innovation and sustainability, and a diverse global customer base, the organisation offers an exciting environment to work, learn and grow. Its European headquarters are based in Amsterdam, where you'll become part of an international team connecting customers, operations and supply chains across the globe.

Job Description

In this role, you are much more than a customer service contact. You play an important part in the entire order-to-cash process, ensuring orders are processed correctly, deliveries are on track and customers receive the service they expect. You work closely with customers, suppliers, warehouses, transport partners and internal departments to keep the supply chain running smoothly.

What will you be doing?

No two days are the same! Your responsibilities will include:

  • Managing the order-to-cash process, from order entry to final delivery and invoicing.
  • Acting as the main point of contact for customers regarding orders, deliveries and enquiries.
  • Processing and monitoring customer orders in the system.
  • Coordinating shipments, deliveries and transport arrangements.
  • Working closely with warehouses, logistics partners and internal supply chain teams.
  • Monitoring stock availability, delivery schedules and potential delays.
  • Proactively communicating with customers and keeping them updated.
  • Identifying and resolving order discrepancies, delivery issues and complaints.
  • Supporting invoicing, payment queries and other administrative activities.
  • Identifying opportunities to improve customer service and supply chain processes.

The Successful Applicant

You are someone who enjoys taking ownership, switching between different tasks and finding solutions. You understand that great customer service goes hand in hand with efficient logistics operations.

We would love to hear from you if you have:

  • Experience in Order to Cash, Customer Care, Order Management or Customer Service.
  • Experience or a strong understanding of supply chain and logistics processes.
  • Knowledge of order processing, inventory, deliveries and transport coordination.
  • Excellent communication skills in English.
  • Strong organisational skills and attention to detail.
  • A proactive mindset and a hands-on approach.
  • The ability to manage multiple priorities in a fast-paced environment.
  • Experience with ERP systems such as SAP is a plus

What's on Offer

You'll join a friendly, international team where your ideas matter and your development is encouraged. This is a role where you get plenty of responsibility, ownership and the opportunity to make a real impact across customer care and supply chain operations.

Here's what you can look forward to:

  • A gross monthly salary of €3,000 - €3,500, depending on experience.
  • 30 vacation days to enjoy a great work-life balance.
  • Travel allowance of €0.23 per kilometre.
  • A full-time position (40 hours per week).
  • The possibility to work from home two days a week.
  • A beautiful office in Amsterdam's Business District.
  • A fun and supportive team with an international mindset.
  • Plenty of opportunities to learn, develop and grow.
  • A varied role with lots of responsibility and room to take ownership.
  • An employer contribution towards your health insurance.



You'll have the freedom to take initiative, make things happen and grow your expertise across customer care, order management and logistics!

Contact
Hanni Hussein
Quote job ref
JN-112026-7140907
Phone number
+31647661186

Job summary

Sector
Sales Support
Sub Sector
Customer Service
Industry
FMCG (Fast Moving Consumer Goods)
Jobs by location
Amsterdam
Contract Type
Permanent
Consultant
Hanni Hussein
Consultant phone
+31647661186
Job Reference
JN-112026-7140907