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Service Claims Coordinator

Zeist Temp €3.500 - €4.800 per maand (€42.000 - €57.600 per jaar) Thuiswerken/hybride Bekijk de functieomschrijving
Are you fluent in both French and English and do you enjoy working in an international customer service and supply chain environment? We are looking for a proactive professional who can coordinate delivery-related issues, manage service claims and ensure excellent customer support across multiple European markets. This is a temporary position for 12 months with an immediate start, preferably before 1 October.

Toegevoegd 15/09/2026

  • Temporary position
  • Start from the 1st of Octorber

Over onze klant

Our client is an internationally operating organisation in Zeist within the consumer goods industry, serving customers across Europe. The company is recognised for its strong focus on customer satisfaction, operational excellence and continuous improvement. Working within a collaborative and multicultural environment, you will have the opportunity to work closely with colleagues from different countries and departments.

Functie

As a Delivery Monitoring & Service Claims Coordinator, you will play a key role in ensuring smooth customer operations by managing delivery-related issues and service claims. You will act as the central point of contact between Customer Service, Supply Chain, Transportation and Warehousing teams to ensure customer concerns are addressed efficiently and professionally.
Responsibilities include:

  • Managing and resolving customer service claims from start to finish.
  • Investigating delivery issues and coordinating appropriate solutions.
  • Collaborating with internal stakeholders across Customer Service, Logistics and Supply Chain.
  • Monitoring customer orders and delivery performance.
  • Supporting return deliveries and ensuring accurate administration.
  • Maintaining clear communication with customers and internal teams.
  • Identifying recurring issues and supporting continuous improvement initiatives.

Profiel

We are looking for a customer-focused professional who enjoys working in a fast-paced international environment and takes ownership of complex customer situations.
Requirements:

  • Fluent English and French is mandatory.
  • Dutch is not required.
  • Experience in Customer Service, Customer Logistics, Supply Chain or Order Management.
  • Strong communication and stakeholder management skills.
  • Excellent organisational skills and attention to detail.
  • Ability to prioritise and manage multiple tasks simultaneously.
  • Experience with ERP systems such as SAP is considered an advantage.
  • Proactive, solution-oriented and customer-focused mindset.

Aanbod

  • A temporary contract for 12 months.
  • Immediate start, preferably before 1 October.
  • An international and dynamic working environment.
  • The opportunity to work with colleagues across multiple European markets.
  • Hybrid working opportunities.
  • A competitive salary between €3,800 and €4,800 gross per month based on a full-time employment, depending on experience and background.
  • Valuable experience within a global organisation with strong career-building opportunities.



Contact
Doortje Koning
Referentienummer
JN-092026-7104174

Vacature samenvatting

Sector
Secretarial & Business Support
Sub Sector
Administrator
Industrie
Business Services
Vacatures per locatie
Zeist
Contract Type
Temp
Consultant
Doortje Koning
Vacature referentie
JN-092026-7104174
Kantoor of thuiswerk
Thuiswerken/hybride