Save Job Back to Search Job Description Summary Similar Jobs Added 24/09/2026Customer Service role in International environmentYou'll become the dedicated contact person for the German marketAbout Our ClientYour new employer is an international organization operating within the technology and visual solutions industry. The company serves both business and consumer customers across Europe and has built a strong reputation through innovation and customer focus. From its distribution and operational hub in the south of Amsterdam, the organization supports various European markets through a collaborative network of international offices, remote teams, and regional specialists. Products are distributed globally, while customer-facing teams work closely together to ensure a seamless customer journey.You will join a team of approximately 30 professionals within Customer Service and Logistics, where collaboration, ownership, and customer satisfaction are key. The environment is international, fast-moving, and focused on delivering high-quality to clients. Due to an internal team change, there is now an opportunity for a dedicated German-speaking Customer Success Coordinator to take ownership of the German customer base.Job DescriptionAs a Customer Success Coordinator, you will be the primary contact for customers in the German market. You will play a vital role in ensuring customers receive a smooth, professional, and efficient service experience.Your responsibilities include:Answering customer questions by phone and email.Managing service and support requests in the system.Investigating and resolving order, delivery, and product-related issues.Supporting webshop administration and order fulfilment processes.Working closely with Customer Service and Logistics colleagues across Europe.Ensuring customers receive clear communication and timely updates.Maintaining accurate customer and case records.Taking ownership of issues until they are resolved.The Successful ApplicantNative-level German language skills.Professional working proficiency in English.Minimum of 2 years' experience in Customer Service, Account Support, Reception or a similar customer-facing roleExperience within a technology-driven organization is advantageous.Bachelor's degree is preferred.Strong logical and problem-solving skills.Excellent communication and relationship-building abilities.Highly organized with strong administrative skills.Comfortable working with systems and digital tools.Able to manage multiple priorities in a fast-paced environment.Available for 32-40 hours per week.Ideally living within approximately 30 minutes the south of Amsterdam.What's on OfferSalary up to €41,000 gross per year, including holiday allowance.Hybrid working model: 3 days in the office and 2 days working from home.Travel allowance.A dedicated role focused on the German market, with ownership of your customer portfolio.Pension from day 1.25 holidays per year.ContactRinke GrootQuote job refJN-092026-7111309Job summarySectorSales SupportSub SectorCustomer ServiceIndustryFMCG (Fast Moving Consumer Goods) Jobs by locationAmsterdamContract TypePermanentConsultantRinke GrootJob ReferenceJN-092026-7111309Remote or officeWork from home
