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Customer Service and Claims Coordinator (French and English)

Zeist Temp €3.800 - €4.800 per maand (€45.600 - €57.600 per jaar) Thuiswerken/hybride Bekijk de functieomschrijving
We are looking for a French and English-speaking Customer Service & Claims Coordinator for an international organisation in Zeist. In this role, you will support customers, resolve delivery issues and collaborate with logistics and customer service teams across Europe. Immediate start required, ideally before 1 October.

Toegevoegd 16/09/2026

  • Working in an international team
  • Based in Zeist (Netherlands)

Over onze klant

Our client in Zeist (Netherlands) is a globally operating organisation within the consumer goods sector, serving customers across multiple European markets. The company is known for its customer-focused culture, international environment and commitment to operational excellence. You will work closely with colleagues from various departments and countries, contributing to a seamless customer experience and efficient supply chain operations.

Functie

As a Customer Service & Claims Coordinator, you will be responsible for managing customer enquiries related to deliveries, service issues and claims. Acting as the link between customers, logistics providers and internal teams, you will ensure issues are resolved efficiently and professionally.
Your responsibilities include:

  • Managing and resolving customer claims and service-related requests.
  • Investigating delivery issues and coordinating follow-up actions.
  • Maintaining contact with customers regarding order and delivery status.
  • Working closely with Customer Service, Logistics, Warehousing and Transportation teams.
  • Supporting return processes and ensuring accurate documentation.
  • Identifying trends in customer issues and escalating recurring challenges.
  • Contributing to continuous improvements within customer operations processes.
  • Ensuring a high level of customer satisfaction through proactive communication and ownership.

Profiel

We are looking for someone who combines strong customer service skills with an interest in logistics and operational processes.
You bring:

  • Fluency in both English and French.
  • Dutch is not required.
  • Experience in Customer Service, Customer Care, Customer Operations, Order Management or Customer Logistics.
  • Strong communication and relationship-building skills.
  • A solution-oriented mindset and the ability to handle customer escalations professionally.
  • Excellent organisational skills and attention to detail.
  • The ability to work effectively in a fast-paced international environment.
  • Experience with ERP systems such as SAP is an advantage.
  • A proactive attitude and willingness to take ownership of challenges.

Aanbod

  • A 12-month temporary contract.
  • An immediate start, preferably before 1 October.
  • A hybrid working environment based in Zeist.
  • An international role with exposure to multiple European markets.
  • A collaborative and supportive team environment.
  • A competitive salary between €3,800 and €4,800 gross per month based on full-time employment and depending on experience.
  • The opportunity to gain valuable experience within a leading international organisation.



Interested in this opportunity or would like to learn more? Leave your details below and we will get in touch with you as soon as possible.

Contact
Doortje Koning
Referentienummer
JN-092026-7104862

Vacature samenvatting

Sector
Logistiek
Sub Sector
Customer Service Logistiek
Industrie
Retail
Vacatures per locatie
Zeist
Contract Type
Temp
Consultant
Doortje Koning
Vacature referentie
JN-092026-7104862
Kantoor of thuiswerk
Thuiswerken/hybride