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Customer Care Professional

Rotterdam Temp View Job Description
As a Customer Care Professional, you will be responsible for managing customer orders, coordinating deliveries, and ensuring a seamless customer experience. You will act as the key point of contact between customers, logistics providers, suppliers, and internal teams while working in a fast-paced international environment.

Added 14/10/2026

  • International role with stakeholder exposure.
  • Own customers from order to delivery.

About Our Client

Our client is an international organization operating within a dynamic trading and supply chain environment. The company values customer focus, collaboration, operational excellence, and continuous improvement.

Job Description

  • Manage customer inquiries via phone and email.
  • Process and monitor customer orders from start to finish.
  • Coordinate deliveries with logistics and warehouse partners.
  • Resolve customer complaints and ensure timely follow-up.
  • Maintain accurate customer and order data in Salesforce.
  • Monitor order status and proactively communicate updates.
  • Collaborate with Sales, Supply Chain, and Logistics teams.
  • Support process improvement initiatives and customer service excellence.
  • Ensure service levels and customer expectations are consistently met.

The Successful Applicant

  • Minimum 3-4 years of experience in Customer Service, Customer Care, or Order Management.
  • Experience working with Salesforce is required.
  • Strong communication and relationship management skills.
  • Customer-focused and solution-oriented mindset.
  • Able to work independently and manage multiple priorities.
  • Experience within an international, logistics, supply chain, or trading environment is an advantage.
  • Proficient in Microsoft Office applications.
  • Fluent in English, both written and spoken. Dutch is a pré.



What's on Offer

  • Competitive salary package.
  • International and collaborative working environment.
  • Opportunity to make a direct impact on customer satisfaction.
  • Diverse role with broad stakeholder exposure.
  • Professional development and growth opportunities.
  • Hybrid working possibilities.
  • Being part of a growing organization.



Contact
Nazar Yilmaz
Quote job ref
JN-102026-7125948

Job summary

Sector
Sales Support
Sub Sector
Customer Service
Industry
Energy & Natural Resources
Jobs by location
Rotterdam
Contract Type
Temp
Consultant
Nazar Yilmaz
Job Reference
JN-102026-7125948