Order to Cash - Customer Care Specialist - JN-112026-7140907

Functie
Samenvatting
Soortgelijke jobs

Toegevoegd 04/11/2026

Combine customer contact, order management and logistics!
Take ownership and make an impact across the supply chain!

Over onze klant

You'll be joining a leading global organisation specialising in chemistry, advanced materials and innovative solutions used in everyday products across a wide range of industries. From automotive and electronics to healthcare, construction and consumer goods, its products play an important role in shaping the world around us. With a strong international presence, a focus on innovation and sustainability, and a diverse global customer base, the organisation offers an exciting environment to work, learn and grow. Its European headquarters are based in Amsterdam, where you'll become part of an international team connecting customers, operations and supply chains across the globe.

Functie

In this role, you are much more than a customer service contact. You play an important part in the entire order-to-cash process, ensuring orders are processed correctly, deliveries are on track and customers receive the service they expect. You work closely with customers, suppliers, warehouses, transport partners and internal departments to keep the supply chain running smoothly.

What will you be doing?

No two days are the same! Your responsibilities will include:

Managing the order-to-cash process, from order entry to final delivery and invoicing.
Acting as the main point of contact for customers regarding orders, deliveries and enquiries.
Processing and monitoring customer orders in the system.
Coordinating shipments, deliveries and transport arrangements.
Working closely with warehouses, logistics partners and internal supply chain teams.
Monitoring stock availability, delivery schedules and potential delays.
Proactively communicating with customers and keeping them updated.
Identifying and resolving order discrepancies, delivery issues and complaints.
Supporting invoicing, payment queries and other administrative activities.
Identifying opportunities to improve customer service and supply chain processes.

Profiel

You are someone who enjoys taking ownership, switching between different tasks and finding solutions. You understand that great customer service goes hand in hand with efficient logistics operations.

We would love to hear from you if you have:

Experience in Order to Cash, Customer Care, Order Management or Customer Service.
Experience or a strong understanding of supply chain and logistics processes.
Knowledge of order processing, inventory, deliveries and transport coordination.
Excellent communication skills in English.
Strong organisational skills and attention to detail.
A proactive mindset and a hands-on approach.
The ability to manage multiple priorities in a fast-paced environment.
Experience with ERP systems such as SAP is a plus

Aanbod

You'll join a friendly, international team where your ideas matter and your development is encouraged. This is a role where you get plenty of responsibility, ownership and the opportunity to make a real impact across customer care and supply chain operations.

Here's what you can look forward to: