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Customer Support Representative

Hoorn Temp €2.800 - €3.200 per month (€33.600 - €38.400 per year) View Job Description
Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys solving operational challenges? We are looking for two Customer Service Representatives to support an international retail organisation by managing service requests, resolving queries, and ensuring colleagues receive timely and effective support.

Added 30/09/2026

  • 3 month temporary assignment | €2,800 - €3,200 | English Speaking
  • Are you immediately available and have experience in Customer Service?

About Our Client

Our client is a well-established international retailer with a strong presence across Europe and a reputation for delivering value-driven products to millions of customers. Due to increased operational demand, they are looking to strengthen their internal support team with experienced Customer Service Representatives who can quickly integrate into the business and make an immediate impact.

Job Description

As a Customer Service Representative, you will play an important role in supporting internal colleagues across the business by ensuring requests are handled efficiently and accurately.

Your responsibilities will include:

  • Managing and resolving incoming support tickets in a timely manner
  • Acting as the first point of contact for internal colleagues regarding operational and service-related queries
  • Prioritising requests and ensuring adherence to agreed service levels
  • Investigating issues and coordinating with relevant departments to achieve resolutions
  • Maintaining accurate records within ticket management systems
  • Monitoring open cases and proactively following up to ensure closure
  • Providing clear communication and regular status updates to stakeholders
  • Identifying recurring issues and suggesting process improvements
  • Supporting day-to-day administrative and customer service activities
  • Contributing to a positive team environment and delivering a high standard of internal service

The Successful Applicant

The ideal candidate is an experienced customer service professional who is comfortable working independently and can quickly adapt to a busy operational environment.

You will have:

  • 3-5 years of experience in Customer Service, Customer Support, Service Desk, Helpdesk, or a similar role
  • Experience working with ticket management systems
  • Experience with ServiceNow is highly desirable
  • Strong organisational skills and the ability to manage multiple priorities simultaneously
  • Excellent communication skills in English
  • A proactive and solution-oriented mindset
  • Strong attention to detail and administrative accuracy
  • The ability to build effective relationships with internal stakeholders
  • Availability to work onsite full-time during the initial onboarding period
  • Availability to start no later than 12 October

What's on Offer

  • Competitive salary of €2,800 - €3,200 gross per month
  • Initial 3-month contract with the possibility of extension
  • Opportunity to join a leading international retail organisation
  • Fast-paced and collaborative working environment
  • Valuable experience within a large and dynamic business
  • 38-hour work week, with 32-36 hours potentially considered
  • English-speaking environment where Dutch is not essential
  • Immediate impact role with a clear and structured scope of responsibilities



Contact
Joe Davies
Quote job ref
JN-092026-7115462

Job summary

Sector
Procurement & Supply Chain
Sub Sector
Customer Service
Industry
FMCG (Fast Moving Consumer Goods)
Jobs by location
Hoorn
Contract Type
Temp
Consultant
Joe Davies
Job Reference
JN-092026-7115462