Team Lead Customer Service

Rotterdam Permanent

Added 02/05/2022

  • Interesting role in the food sector
  • Fluency in English plus an additional language is required

About Our Client

Our client supplies an extensive portfolio of high-quality products in the food industry to customers across the globe.

Job Description

  • Responsible for customer service desk (contract execution process)
  • Monitoring, reporting and improving customer service level, improving logistical processes with service providers
  • Translate information from customers to the organization (both business opportunities and improvements)
  • Work closely with the Sales department
  • Develop and maintain procedures for customer service desk
  • Optimize synergies between the different departments and desks
  • Initiate & support personal and team development

The Successful Applicant

  • Bachelor's degree or equivalent level of work experience
  • 3 - 5 years of relevant work experience in a service driven role
  • Leadership experience
  • Fluent in English, an additional language is considered as a plus
  • Good MS Office (Excel, Word, and PowerPoint) and ERP software skills
  • Team player that can act as a linking pin between different departments
  • You are eager to learn new things
  • Excellent communication skills verbally and nonverbally
  • Pro-active attitude and an improvement mindset

What's on Offer

A dynamic and a Rotterdam-based job within an inspiring team, an engaging company that acts as a frontrunner in the field of sustainability. They ask you to embrace your responsibilities and stimulate personal development for yourself and your team. A competitive salary and benefits package comes with the job.

Alicia Mendes
Quote job ref

Job summary

Sub Sector
Operational Sales
FMCG (Fast Moving Consumer Goods)
Jobs by location
Contract Type
Alicia Mendes
Job Reference