Opslaan Terug naar zoeken Functie Samenvatting Soortgelijke jobs Bijgewerkt 17/12/2024Join a global leader in medical devices and change patient lives.Advance your career with world-class training and opportunities for growth.Over onze klantOur client invests in people for the long-term, offering constant training and career development to help employees reach their fullest potential. They are recognized for their commitment to improving patient care and enhancing customer service through innovative medical technologies and solutions.FunctieEssential Duties and Responsibilities:Deliver remote technical support and resolve customer inquiries efficiently while ensuring high satisfaction.Diagnose, troubleshoot, and document customer issues, providing accurate solutions or escalating when necessary.Respond to technical inquiries and offer guidance on product configuration, service orders, and spare parts.Collaborate with internal teams and external partners to ensure seamless issue resolution and effective support.Maintain oversight of escalations and team activities, providing timely updates and reporting to supervisors.Assist in product training and documentation according to authorized materials and company standards.Serve as the first point of contact for After-Sales/Technical Support agents and engineers.Perform additional responsibilities as assigned.ProfielA successful Sr. Technical Support Representative should have:Excellent command of German and English, both written and spokenMBO+ level degree3+ years of Customer Service experience3+ years of Technical Support troubleshootingExcellent problem-solving skills.Experience in medical/computer/telecommunications area in service engineering or technical support management. * Experience with HL7 framework, MSSQL database and Wireless Protocols IEEE 802.11 (A B G N).Technical aptitude and a willingness to learnAanbodOur client offers you:A competitive salary in the range of €48,000 - €58,000A performance-based bonus of up to 5%A comprehensive pension plan25 annual holidaysTravel allowance/reimbursementJoin a team where you can make a real difference in the Life Science industry. Apply today to become our next Sr. Technical Support Representative.ContactKaitlyn HalleranReferentienummerJN-122024-6618441Vacature samenvattingSectorHealthcare & Life SciencesSub SectorManufacturing & OperationsIndustrieHealthcare / Pharmaceutical Vacatures per locatieTilburgContract TypePermanentConsultantKaitlyn HalleranVacature referentieJN-122024-6618441