Service Process Manager

Amsterdam Vast dienstverband €65.000

Bijgewerkt 11/03/2021

  • An opportunity to be a part of a global organization
  • Lots of opportunity to learn and grow within the team.

Over onze klant

MUFG is a leading multi-national in the Banking and Financial Services industry, 4th largest in terms of its asset globally.


  • Process manager/owner of all ITIL processes belonging to Operations lifecycle phase, among others:
  • Request Fulfilment Management
  • Event Management
  • Incident Management
  • Problem Management

The role also will require ownership of the Service Level Management process and Continuous Service Improvement process.

  • Give support to the other Service Managers within IT Services
  • Maintain positive auditable posture for assigned processes and all IT Services processes
  • Assure compliance by implementation, monitoring and control
  • Collaboration and support within all MBE branches
  • Chair of the Operational Board meetings
  • Manage 1st LoD risk and issues related to assigned processes


Functional/Technical Skills and Knowledge requirements:

  • ITIL3/4
  • ServiceNow - primarily on reporting and dashboarding
  • Project management (PMP/Prince2)
  • Planning
  • Communication
  • Advanced Business English
  • Reporting and presentation
  • Ability to coordinate cross-functional work teams toward task completion
  • Good interpersonal skills, team focused, well-organized, organization-sensitive and awareness.

Work Experience:

The function requires a minimum of 3+ years of experience in a similar function or relevant area


A competitive salary package together with an opportunity to be a part of a global organization!

Areej Naeem

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