Service Manager

Schiphol-Rijk Permanent €70.000 - €85.000

Added 04/08/2021

  • Working for a global leader in threat detection and screening technologies
  • Flexible working hours and travel component

About Our Client

A global leader in threat detection and screening technologies for aviation, ports and borders, urban security and defence

Job Description

  • Ensure all operations are meeting contractual service objectives with customers throughout the region.
  • Responsible for clear, concise and timely communications to all stakeholders.
  • Evaluate and monitor service levels and develop plans for continuous improvement.
  • Coach, develop, support, review and recommend corrective actions for Field Service Engineers to ensure effective performance management.
  • Comply with Company health, safety and environmental policies.
  • Audit Field Service Reports (FSR's) and quotations for conformity to established guidelines after Regional Management's approval.
  • Ensure all work periods are appropriately covered adhering to the agreed department work patterns

The Successful Applicant

  • Demonstrable experience of working effectively in a service operations management role.
  • Significant knowledge and understanding of people and the ability to teach, train, motivate and develop staff.
  • Language skills in English and Dutch is required. Language skills in German or French would be an advantage.
  • Manage a field service workforce of at least 20 people
  • Manage customer and third party relationships and be willing to become personally involved to resolve customer issues.
  • Travel 30% - 40%+/-

What's on Offer

  • Competitive salary package
  • Flexible schedule and multisite scope
  • Working for an industry leading company
  • Growth possibilities
Friso Harthoorn
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