Customer Care Training and Quality Specialist
Training and improving a Customer Care team
Working for a global player in the Healthcare & Life Sciences Industry
Over onze klant
Our client is a global player in the Healthcare & Life Sciences Industry. They strive to have the best products, technologies and innovations in the market.
Taken en verantwoordelijkheden
In the role of Customer Care Training & Quality Specialist you will be responsible for improving the team of customer care agents. They are active with inbound activities. In order to get the NPS scores even higher, you will analyse data and feedback, and give the customer care agents training. Also, our client is looking for ways to shift the activities from the telephone to more digital interactions (f.e. chats, social media etc). You will also guide the transformations and the team in this shift. You will do this with the team in the Netherlands, and with a team in Germany.
- Experience in training and guiding a customer care team/callcenter team
- Fluent in Dutch, German and English.
- A market conform salary package
- The chance to work in a position where you can make an impact in the Health and well being of clients, and where initiative and good ideas are stimulated.