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After Sales Manager Europe and UK

Utrecht Vast dienstverband Thuiswerken/hybride Bekijk de functieomschrijving
As the Head of After Sales Europe, you will lead the after-sales operations across Europe and the UK for portable electronic devices. You will manage the strategy and execution of all post-sale support activities, ensuring high levels of customer satisfaction and operational excellence. Your leadership will be instrumental in managing partnerships with retailers, optimising warranty and repair services, and continuously enhancing the end-user experience.

Bijgewerkt 06/11/2025

  • Lead after-sales operations across EU and UK markets
  • Manage and develop international teams

Over onze klant

Our client is a global technology company specialising in innovative consumer electronics.

Functie

  • Develop and execute the after-sales strategy tailored to the EU and UK markets, focusing on retail channel operations
  • Manage and strengthen relationships with retail partners to ensure seamless warranty, repair, and service delivery
  • Oversee end-to-end after-sales processes, including service logistics, repair turnaround times, and customer support quality
  • Monitor and analyse service metrics to identify opportunities for operational improvements, improved customer experience, and cost efficiencies
  • Collaborate with product management, supply chain, and quality teams to address recurring issues and improve product reliability
  • Lead and develop a high-performing after-sales team across multiple European countries
  • Ensure compliance with local regulations and standards related to product servicing and customer rights
  • Manage budgets, forecasts, and vendor contracts related to after-sales services



Profiel

  • 7+ years of international after-sales experience, ideally within consumer electronics
  • Strong understanding of retail distribution models and challenges in servicing products sold through third-party channel
  • Proven leadership skills with a track record in managing and developing cross-functional teams
  • Excellent analytical skills and experience using data to drive performance improvements
  • Customer-focused mindset with a commitment to quality and service excellence
  • Fluency in English



Aanbod

  • A senior leadership role with ownership over after-sales strategy across multiple European markets within a global electronics leader
  • The chance to manage and develop high-performing teams across countries, fostering growth and collaboration
  • Competitive salary package
Contact
Alice Bretag
Referentienummer
JN-072025-6788527

Vacature samenvatting

Sector
Sales
Sub Sector
Sales Management
Industrie
Retail
Vacatures per locatie
Utrecht
Contract Type
Permanent
Consultant
Alice Bretag
Vacature referentie
JN-072025-6788527
Kantoor of thuiswerk
Thuiswerken/hybride